Volunteer Task: Code of Conduct Committee

Volunteer Information

Information about Code of Conduct Committee.

About Code of Conduct Committee

Main Responsibilities

The Code of Conduct committee is an integral part of ensuring that all conference attendees feel safe and secure at the conference. The committee is listed on the website, along with details on how to reach it.

If an attendee experiences or witnesses a violation, they can confidentially report it to the committee. The committee will then investigate the issue, support those affected, and take appropriate action.

Who can be part of the Code of Conduct committee

The committee members are invited by the conference organisers.

Notes

Not every conference will have a dedicated Code of Conduct committee. In such a case, attendees can contact the global PostgreSQL Code of Conduct committee. Some conferences might provide a dedicated phone number for the committee, which is then also listed on the website.

PGConf.EU has a dedicated Code of Conduct committee, the members and contact details are listed on the Code of Conduct website.

General Information

You are representing PGConf.EU and are there to support the organising committee in making the event a success. Please take the time to read all the information here. If you have any questions please contact the organising committee.

General Expectations

When on duty please dress and behave professionally, interacting with attendees politely with understanding. If a situation is becoming difficult, please escalate this to the organising committee.

If you are feeling unwell or cannot perform your scheduled duties, please tell a member of the organising committee and cover will be arranged.

You must follow the Code of Conduct at all times, especially when you are on duty.

Communicating With Attendees

When interacting with attendees please ensure that you are professional. Converse with a polite manner using plain English, simple language.

Remember many attendees are unlikely to be native English speakers, so avoid using idioms or other turns of phrase, be patient and understanding.

Above all treat attendees in the manner you would expect to be treated.

Contacting The Organising Committee

Should you need to escalate issues to the Organising Committee or if you need help with something, there are a number of ways to contact them during the event.

The easiest and least disruptive way to contact the organising committee would be via the volunteers Telegram channel. Before (or during) the event you can email contact@pgconf.eu.

There will always be a member of the organising committee (staff) available at the Registration Desk. The organising committee will be wearing staff t-shirts when they are on duty, but they will likely assist you even if they are not on duty.

Worst case you can contact the CoC committee using the phone number published on the website.

Volunteer Training

Please take the time to read through all the information here, including the general overview information and the specific details about any tasks you've signed up for.

If you have any questions about volunteering then please contact the organising committee.

There is generic event / community volunteer training happening at the Community Events Day, please attend this if you can.

All volunteers must attend the Volunteer Briefing that is held on the Wednesday morning before the event starts. You must attend even if you've volunteered in previous years.

Volunteer T-Shirts

You must only wear the conference volunteer t-shirt when you are on duty. Anytime you are wearing the volunteer t-shirt, you are on duty.

You must not wear the conference volunteer t-shirt when behind a sponsor booth.

You must not wear any company or corporate branding when you are on duty.

Hidden Disabilities Sunflower

PGConf.EU is now part of the Hidden Disabilities Sunflower scheme. This is to better support our attendees who may have an invisible disability, there are many and often will not be obvious, see the non-visible disabilities index.